Applications support lead – foundation apprenticeship – Sunbury
As a service engineer apprentice, you will work closely with technology experts that provide bp with capabilities in the definition and operation of critical IT services
Applications for this programme have now closed.
What to expect
Join our service engineer foundation apprenticeship to:
- Grow your skills through exposure to different service areas and bring these transferable skills to support the business in leveraging the capabilities of our technology solutions.
- Help turn our net zero ambitions into reality.
- Improve our customer experience.
What to expect
- Our service Engineer apprentices help make sure our company's IT services run smoothly and meet the standards we've set. This includes making sure we meet specific performance goals, follow the rules and regulations, and keep everything working well.
- You ensure operational integrity and operational compliance with appropriate regulatory and internal standards.
- You will be working with using Agile DevOps based ways of working as well as traditional outcome-based IT service models.
- You will develop skills in collaborating with multidisciplinary teams to identify and resolve customer pain points, inefficiencies, and blockers to delivery.
bp generally follows a hybrid working pattern of 60% office based 40% home based.
Duration: 24 months
Qualification: Applications Support Lead
Location: Sunbury
Structure
The broad purpose of the occupation is to provide tactical advice, training and support on core technology applications (both hardware and software) enabling the delivery of application-based products and services.
They will implement and operate a support desk function.
They assist with the planning of IT application and infrastructure change projects, implementing, testing, and rolling out software and hardware relating to these change projects.
In their daily work, an employee in this occupation interacts with senior stakeholders directly, both internally and externally, and as part of both the ‘front of house’ external client/customer facing team and the ‘back of house’ internal delivery team alongside, for example, learning and development and business information services colleagues.
They report to IT service delivery leads but are expected to prioritise their workload and act without supervision or approval of their day-to-day work product. An employee in this occupation will be responsible for their own workload and will be expected to problem solve and prioritise independently.
They will deliver a ‘first line fix’ service in many cases to both internal colleagues and external clients and customers.
They will maintain ownership of issues (vis-a-vis the internal user/external client) even where elements are escalated to subject matter experts.
Requirements
To apply, you must be aged 18 or over at the start of the programme in September 2024.
If you’re studying A-levels or completing further education, you must be due to complete your qualification/s in 2024 (we’re unable to progress applications for students who will be part way through their studies when the programme starts). For all of our apprenticeship programmes, you must have continuously lived in the UK for the last 3 years and have right to work.
You'll also need to have:
- 5 GCSEs with grade 4 (C) in GCSE Maths & English (or equivalent)
- A Level/BTech (or equivalent) with 32 points in a computing related course. e.g., Computer Science, Information Technology, Maths
This programme is designed for school leavers & other individuals who do not have a degree. If you’re studying/ have a degree, please apply to our student & graduate opportunities.
Details of any travel required as part of your apprenticeship will be clarified during the selection process. We’re happy to discuss any reasonable adjustments you may require.
Please note you can apply to 1 bp early careers opportunity globally per academic year. If you make multiple applications within the same academic year then we will only process the first application you make, and you’ll be withdrawn from any subsequent applications.
Recruitment takes place on a rolling basis; we may close before the advertising date so please submit your application as soon as possible to avoid disappointment.
